SHIPPING FAQ'S

Standard Logistics Shipping Policies

Who is Standard Logistics?

Standard Logistics is a licensed freight broker and technology provider located in Southern California that specializes in LTL (Less Than Truckload), Volume, Truckload and Rail-Intermodal. Our team provides exceptional service throughout North America and our relationships, technology, and experienced staff make moving freight in any mode easy and affordable.

LTL Shipments

 

What can I ship?

You can ship just about anything. There are, however a few items which cannot be shipped. Please click here for a list of prohibited items.

 

If a Shipment has been picked up and found to have any inaccuracies, you will be charged a $25 Shipment Adjustment Fee as well as the difference in correct pricing. Your shipment will not be delivered until these fees and adjustments are paid and you may also incur temporary storage fees as well.

 

Pick-ups and deliveries can only be made Monday through Friday. Weekend service is not available.

Drivers will not provide moving services or indoor pickup. The driver is solely responsible for the safe and timely pickup and delivery of your item(s) from location to location. The driver will not package your freight, bring extra boxes, drop off a pallet, or help carry your freight to or from the truck. If you need any additional services such as help loading your items onto the truck or inside placement at the time of delivery, please click here to fill out our quote request.

For residential pickups and deliveries, the carrier will contact you via phone and/or email to set up pick-up and delivery appointments. Some pickup and delivery addresses are considered as being remote locations or having limited access. These locations may include but are not limited to islands, military bases, or other locations with limited access. In some cases, we may not know that the shipment involves a remote location until after you have booked the shipment. We will notify you prior to sending you the carrier information if other fees may apply. Shipments involving remote locations may experience longer pickup and transit times. Please contact us to determine if your shipment involves a pickup or delivery from a remote location.

 

What's a lift gate?

A lift gate is a device attached to the back of a freight truck that operates by mechanically raising and lowering during the loading and unloading of goods. Lift gate not included on pick-up or delivery. You will be responsible to load and unload your item(s)from the back of the truck. Pick up or delivery lift gate service is available for an additional fee when quoting your shipment. Lift gate service is not available for shipments exceeding 80" in length and/or 48" in width. Carriers may charge a lift gate fee at their own discretion for all shipments weighing over 100 lbs.

 

How should I package my Freight?

Freight sent via freight carriers must be handled several times during transit, often by different carriers. It must be packaged to protect it from scuffing, vibration, crushing, dropping, humidity, and condensation. Freight shipments may be palletized or non palletized. Labels should be placed on every freight piece being shipped. Improper packaging may decrease or nullify the carrier liability for damage claims or loss. All freight shipments must be packaged using one of the methods listed below. If a freight carrier is dispatched and is unable to complete the pickup due to lack of packaging, you will be charged an attempt fee. The pickup will not be able to be reattempted until this fee is paid.

  • In a box

  • In a carton

  • In a container

  • In a crate

  • In a drum

  • On a pallet (If shipping on a pallet, commodity must occupy at least 65% of the surface of the pallet.)

 

How can I track my shipment?

You can track your shipment with your BOL number using our shipment tracking feature..

 

What should I do once my Shipment ships?

It is essential that you and the consignee track your shipment and are aware of the ship date and approximate delivery date. It is very important that the consignee is well aware of and expecting the shipment. If the consignee cannot be reached by the carrier, the freight will be held at the carrier's destination terminal free of charge for 2 days. During this time we will contact you to see if you have a better phone number where the carrier can reach the consignee. After 2 days, if the carrier cannot contact the consignee and delivery has not occurred, we will contact you to see if you want the freight sent back to you or if you want the freight disposed of. If you want the freight sent back, return fees will apply. If after 2 days we are not able to get in contact with you, your shipment will be disposed of.

If a delivery appointment has been made and the consignee is not available when the delivery driver arrives, the shipment will be returned back to the local terminal. If you would like to attempt a redelivery, you will be charged a $100 redelivery fee. Your shipment will not be delivered until all fees are paid. The carrier will only hold the shipment for 2 days. If after 2 days we are not able to get in contact with you, your freight will be disposed of.

 

What happens if the consignee/recipient refuses delivery?

If for any reason the shipment is refused by the consignee/recipient, the freight will be returned back to the freight carrier's destination terminal where it will be held free of charge for 48 hours. Please notify us if you would like to reattempt delivery. If you would like to attempt a redelivery, you will be charged a $100 redelivery fee. Your shipment will not be delivered until all fees are paid. If after 48 hours we do not receive instructions from you on how you would like to proceed with the refusal, you will be charged a $50 temporary storage fee per day until you instruct us on how you would like to proceed. All freight will be disposed of after 2 days without notification.

 

Where can I ship to and from?

You can ship within the United States and Canada. If the road in which the shipment is being picked up or delivered is a narrow road or remote road, the freight delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. In specific cases like these, if a pick up or delivery to the home is requested, additional fees may be required.

Can I cancel a shipment once it has been booked?

If the shipment has not been picked up, please contact us to request cancellation. Cancellation fees may apply. If a shipment has already been picked up from the shipper, it cannot be cancelled. If you need to reroute the shipment back to the shipper, please contact us. Additional fees may apply.

 

Can the consignee pay for the shipment charges at the time of delivery?

All shipments must be paid in full before they are picked up by the carrier.

 

Filing Claims

 

While carriers make every attempt to prevent freight loss and damages, damages and loss unfortunately do sometimes occur. When your freight is delivered, carefully inspect the outside of the packaging before the delivery personnel leave. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork. Carriers usually do not honor concealed damage claims so it is crucial to clearly indicate any visible damage to the packaging or items on the delivery paperwork.

If a claim must me filed, Standard Logistics will do so on your behalf. You must submit your claim request with Standard Logistics and provide all supporting documentation within 3 business days after delivery.

The claim must be supported by the original freight bill, the original bill of lading, and the original commercial invoice for goods shipped. If the claim is for damaged freight, images of the damage will also be required. Standard Logistics will not provide any documents or images to support the claim. All documents and images must be provided by the shipper. Freight damaged in transit will not be returned to the shipper free of charge.

Once a claim has been filed, carriers usually come to a settlement decision within 60-120 days. All claim settlements are paid by the carriers or insurance company (if additional cargo insurance is purchased). The cost of the shipment will not be refunded by Standard Logistics.

Standard Logistics is not responsible for any carrier settlement decisions nor are we able to influence the carriers' claim decision.

Carrier liability varies depending on which specific carrier is used as well as what kind of commodity is being shipped. Carrier liability on used/refurbished commodities shipped is 0 to .10¢ per pound shipped with a maximum liability of $50. Carrier liability on new commodities shipped ranges from .50¢ to $25 per pound shipped. For all shipments booked, it is the shipper's responsibility to inquire about the specific carrier liability prior to booking the shipment. If the shipment has not been picked up, please contact us if you need to request cancellation. Cancellation fees may apply. If you would like to inquire upon the liability of a specific shipment that you are planning to book, please contact us for more information.

Additional Cargo Insurance

Additional cargo insurance is available for an extra fee. Cargo insurance can increase shipment liability to $20,000 or more against damage depending on the value declared at the time of purchase.  Your insurance certificate will be uploaded into your account within 1 business day of booking your shipment. In the case of damage, please report damages with in 3-5 days from the time of delivery and provide us with all required supporting documentation.(Photos of damages, and invoice showing cost of goods) Please be advised that the insurance carrier will deduct a $250 deductible at the time of settlement. Please note that purchasing additional insurance increases the liability and chances greatly for a full claim grant, however, there are rare scenarios which could preclude the claim from being granted in full.  Once a claim has been filed, the insurance company will usually come to a settlement decision within 60-120 days. Once issued, an insurance certificate may not be modified, cancelled, or refunded. To view the additional Cargo Insurance Terms and Conditions, click here.

Refunds and Cancellations

No refunds will be issued once a shipment has been picked up from the shipper/origin address. You may cancel a shipment if it has not been picked up yet, however cancellation fees may apply depending on the carrier.

Disclaimer of Warranties; Limitation of Liability

To the extent permitted by applicable law, we are not liable, and you agree not to hold Standard Logistics responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from loss, damage, delays, or missed pickup/delivery appointments of freight shipments booked on or thru Standard Logistics.

Carrier Tariff Rules

Some carriers have specific rules tariffs regarding freight classes and commodities that Standard Logistics must adhere to. In some cases, the quote you receive from Standard Logistics may conflict with a carrier rule. In these instances, your quote may become null and void and/or additional payment may be required to continue with your shipment.

Volume Shipments

All volume shipments are subject to the same rules and policies that pertain to LTL shipments.

Truckload and Rail-Intermodal Shipments

The Shipper/Consignee has 2 hours to load/unload before detention time incurs at an hourly rate.

Additional fees may apply for any delay caused by consignee/shipper. An example of this would be if we have not been provided with information that delays the carrier such as a pickup number, delivery number, or any other required information. Additional fees may also apply if the freight is not available at the scheduled time of pick up or any other circumstances in which the consignee delays the driver.

Order Acceptance

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell any products or services. Standard Logistics reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered and Standard Logistics reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Standard Logistics reserves the right, at its sole discretion, to refuse or cancel any order for any reason.

Please contact us for any further information:

© 2019 by Standard Logistics

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